Returns or replacements are accepted only under the following conditions:
- The product has a manufacturing defect
- The product was damaged during delivery
- The delivered product is incorrect or does not match the order
- The product is dead on arrival (DOA)
All return requests must be reported within 48 hours of receiving the product.
We do not accept returns or refunds for:
- Change of mind or wrong selection by customer
- Used, installed, or physically damaged products
- Products without original packaging, accessories, or invoices
- Damage caused by power surges, improper installation, water, or misuse
- Software, downloadable items, or clearance sale items
To request a return or replacement:
- Contact our support team within 48 hours of delivery
- Provide:
- Order number
- Product serial number
- Clear photos or videos showing the issue
- Our team will review the request and guide you through the next steps
Products sent back without prior approval may be rejected.
- Approved defective products will be replaced with the same model
- If the same item is unavailable, an alternative product or store credit may be offered
- Refunds are issued only if replacement is not possible
- Refunds (if approved) will be processed to the original payment method within 7–14 working days
- If the error is from RageX (damaged/incorrect item), return shipping costs will be covered by us
- If the issue is not verified as a defect, shipping costs will be the customer’s responsibility
Email: ragexinfo@gmail.com
Hotline: 071 608 0001 / 045 227 8787
Address: No. 77, Main Street, Ratnapura
Hotline: 071 608 0001 / 045 227 8787
Address: No. 77, Main Street, Ratnapura