Last updated: April 28, 2026
This Privacy Policy describes how RageX IT Solution (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services. It also explains your privacy rights and how the law protects you.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique user account created to access parts of our Service, including order history and warranty details.
- Company refers to RageX IT Solution , operating in Sri Lanka.
- Country refers to Sri Lanka.
- Device means any device capable of accessing the Service, such as a computer, mobile phone, or tablet.
- Personal Data means any information relating to an identified or identifiable individual.
- Service refers to the RageX IT Solution website.
- Service Provider means any third party that processes data on behalf of the Company.
- Usage Data refers to data collected automatically through the use of the Service.
- You means the individual or legal entity accessing or using the Service.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our Service, we may collect personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Account login credentials
Account & Purchase Data
- Order history
- Purchased products
- Warranty information linked to your account
- Dealer registration details (if applicable)
- Account login credentials
Usage Data
Usage Data is collected automatically and may include:
- IP address
- Browser type and version
- Pages visited and time spent
- Device identifiers and diagnostic data
3. Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to monitor website activity and improve our Service.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, account login, and security.
Functionality Cookies
Remember user preferences such as login sessions and language settings.
Analytics Cookies
Help us understand how users interact with the website to improve performance.
You can disable cookies through your browser settings, but some features may not work correctly.
4. Use of Your Personal Data
RageX IT Solution may use Personal Data for the following purposes:
- To provide and maintain the Service
- To manage your user or dealer Account
- To process orders and payments
- To display warranty periods for each purchased device within your account
- To provide customer support and after sales services
- To contact you regarding orders, updates, or important notices
- To send promotions or offers (unless you opt out)
- To improve website functionality, security, and user experience
5. Warranty & Account Information
When you create a RageX user account:
- Warranty details are securely linked to each purchased product
- You can view product name, purchase date, warranty duration, and expiry date
- Warranty data is used only for service verification and support purposes
6. Sharing of Personal Data
We do not sell or rent your personal information.
Your data may be shared only in the following situations:
- With trusted Service Providers (payments, delivery, technical support)
- For business transfers such as restructuring or acquisition
- With legal authorities when required by law
- With your explicit consent
All third parties are required to protect your information.
7. Retention of Your Personal Data
We retain Personal Data only as long as necessary to:
- Fulfill business and legal obligations
- Provide warranty and customer support
- Resolve disputes and enforce policies
Usage Data may be retained for internal analysis and security purposes.
8. Transfer of Your Personal Data
Your data may be processed at RageX operational locations or by authorized service providers. We ensure appropriate safeguards are in place to protect your data.
9. Delete or Update Your Personal Data
You may:
- Update your personal details via your Account
- Request deletion of your Account (subject to legal and warranty requirements)
- Request access to or correction of your data
- Requests can be submitted through our contact channels.
10. Disclosure of Your Personal Data
Legal Requirements
We may disclose your data if required to:
- Comply with legal obligations
- Protect RageX rights or property
- Prevent fraud or misuse
- Protect user or public safety
11. Security of Your Personal Data
We use reasonable technical and organizational measures to protect your data. However, no internet transmission or storage system is 100% secure.
12. Children’s Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children.
13. Links to Other Websites
Our Service may contain links to third‑party websites. We are not responsible for their privacy practices and encourage you to review their policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of the Service constitutes acceptance of the updated policy.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Hotline: 071 608 0001 / 045 227 8787
Address: No. 77, Main Street, Ratnapura